Deleting your account — Neocliniq

This English translation is provided for convenience only. In case of any discrepancy, the Romanian version prevails.

This page explains how to delete your Neocliniq account, what is deleted and what is kept. It applies to the Neocliniq app for iPhone and Android, published by Microsec International SRL, and to the web app app.neocliniq.com: one account, the same rules.

1. How to delete your account

• In the mobile app: open Profile, then tap Delete account.
• In the web app: open the menu with your name at the top, choose My account, then press Delete account. If you have no workspace yet, or yours is locked (subscription ended), the Delete account button is right on the page you see after signing in.
• Without the app, or if you can't sign in: write to contact@neocliniq.com from your account's email address, with the subject "Delete account". We confirm your request and complete it within one month.

2. What happens after you press "Delete account"

If you don't own a workspace (for example, you are a technician, a manager or on a clinic's team), your account is deleted at once and the app signs you out.

If you own a workspace, deleting your account also closes the workspace, with its cases, patients and invoices, for all your colleagues. So the button sends a request to our team: we write to you by email to confirm and agree what happens to the workspace (for example, an export of its data, or a colleague who takes it over), then finish everything within 30 days. Until then you can keep working. The subscription stops when the workspace closes.

3. What is deleted

• your sign-in account: your name, email address and password (we never see your password; our sign-in provider, Auth0, keeps it and deletes it with the account);
• your access to every workspace;
• the record of which in-app announcements you have read;
• on your phone and in your browser, when you are signed out: what is kept on the device (such as the mobile app's PIN and saved 3D files).

4. What is kept, and why

• Data in the workspaces you worked in — cases, work history, payments, earnings, documents and the change log, including your name where it appears — stays with that lab or clinic. It belongs to them, and they manage it as data controller (section 4 of the Privacy Policy), for example for their work and payroll records. To have it deleted too, contact the lab or clinic; we will help them answer you.
• An owner's workspace: after it closes, its data is kept for 90 days (for export), then permanently deleted, under the Terms and Conditions (section 8.4).
• Subscription invoices: as long as Romanian tax and accounting law requires (currently, as a rule, 5 years).
• Technical and security logs: at most 12 months. Backups: deleted data leaves them in their normal rotation.
• The deletion request (its date and your email address): at most 3 years, as proof that we acted on it.

5. How long it takes

• a team member's account: at once;
• a workspace owner's account: within 30 days of the request;
• requests by email: within one month.

6. Contact

For any question: contact@neocliniq.com — Microsec International SRL, Str. Lungă, Nr. 53, Sibiu, Romania.

Last updated: October 2026